FAQs and Policies

Frequently Asked Questions



  1. We reserve the right to cancel a class at any time based on insufficient enrollment, lack of instructor availability or other contingency. Class cancellation notice will be given via email, and a full refund will be given.  Every effort will be made to avoid cancellations.
  2. If you cannot attend a class you registered for, you can contact us and send a replacement at no additional charge. If you need to cancel, the following policies apply:
  • If we receive more than two weeks notice, you can cancel and receive a full refund or transfer to another class, at no additional charge.
  • If we receive more than one week notice, but less than two weeks notice, you can transfer to another class for an additional $50.00. No refund will be given.
  • If we receive less than one week notice, you can transfer to another class for an additional $250.00. No refund will be given.

Scrum Alliance Privacy Policy

If you are taking a Scrum Alliance certification class with us, we share your name and email address with the Scrum Alliance so they can process your exam (if applicable) and certification. Please review the Scrum Alliance privacy policy here.


As a training attendee, we add your contact information to our newsletter distribution list to provide you with event and promotions updates. We do not share your information with any third party other than the certifying body of your certification class if applicable.

Should you want to remove yourself from any distribution list, you may do so at anytime by clicking unsubscribe on the bottom of a LitheSpeed email. You may also contact us at info@lithespeed.com or +1(703)745-9125 at any time to be removed from LitheSpeed mailing lists.

Class Videotaping and Photography

From time to time we will be videotaping segments from our training classes to post to our blog or website. If you have any questions or concerns about your privacy, please let us know. Similarly, we’ll inform you when we plan to take photos during the training or consulting sessions. If you do not want a photo with you in it to be used for uses such as for our marketing materials and website, please inform the instructor.

Refunds and Guarantees of Satisfaction

We aim for happy customers.  As such, we will refund your full course fee, or allow you to retake the course at no additional fee, under the following conditions:

  • You make us aware of your dissatisfaction during the class period, so that we have an opportunity to address your concerns
  • You have not been certified and registered, for classes where certification applies

Inclement Weather

In case of inclement weather, LitheSpeed follows the Federal Government guidelines for cancellation. Check the OPM site here for the current status. If the Federal Government is closed, all scheduled training for the day will be cancelled and all registered students will be rescheduled to the next training session. We do not follow the OPM 2-hour delay. When the Federal Government announces a 2-hour inclement weather delay, our class will still start on time. The class will only be cancelled for the day if the government is officially closed.


LitheSpeed grants discounts for early registration, groups of three or more students, and the long-term unemployed. Discounts are taken off the standard registration price and cannot be combined. Only one discount will be granted per person. You may be asked for additional information and or supporting documentation in order to obtain any discount. Discounts are granted at the sole discretion of LitheSpeed on a per course basis and can be denied for any reason.

Looking for a discount?  See if you qualify.  Apply by filling out the Discount Request Form.  We will then send you a discount code to use when you register.


How do I get a discount code?

Apply for a discount by filling out this form or contacting info@lithespeed.com before you register for a course. When we receive your form, we will verify the information and send you a discount code shortly, usually within 24 hours.

We offer a limited number of hardship and individual discounts on a first come first served basis.

LitheSpeed grants discounts to groups of three or more students, PMI members, military, students and the long-term unemployed. Discounts are not cumulative; only one discount will be granted per person. Discounts are granted at the sole discretion of LitheSpeed on a per course basis and can be denied for any reason.

  • Group discount (20% for 3-4, 25% for 5-6, 30% for 7-9, 35% for 10+) – For multiple attendees from one organization
  • Hardship discount (40%) – If you’ve been unemployed for at least two months.
  • Military discount (30%)
  • Student discount (25%) – requires current, valid ID from accredited training institution
  • Individual discount (20%) – If you’re paying without monetary support from your company.
  • PMI or APLN membership discount (15%) – For members of these organizations.
  • LitheSpeed Alumni Discount (20%)

If you qualify for one the discounts listed above, please request the discount by filling out this Discount Request form.

**The above discounts only apply to the standard base price for any class. If these discounts are requested during the early bird period for any class, the early bird discount will not apply.

**Training discounts which have been won can only be applied to the standard base price for any class.

**The terms, conditions and pricing specified in this section are for training sessions offered by LitheSpeed in the United States. We offer also sessions with partners, including Xebia in Amsterdam and Softkey in South Florida. Pricing and discount rules vary for these partner events. When you choose a partner event you will be transferred to their site where more information is available.

Can I use multiple discounts for my registration?

Unfortunately, we do not stack discounts. You may use a maximum of ONE discount per registration. For example, if you register as an Earlybird, you will not receive additional discounts.

How do I register multiple people and receive a discount?

We offer significant discounts for groups attending our training, with the discount level varying based on the number of attendees. After contacting us for the appropriate code, please follow the steps below.

  1. Enter the Registrant’s Email Address (twice) and the appropriate Discount Code, then click continue.
  2. Enter the Registrant’s personal information, such as name, address, etc.
  3. If you have another registrant, click the “Add Another Person” Button to go back to Step 1, or click the “Continue to Next Step” Button.
  4. Enter the credit card information and click the “Finish Your Registration” Button. If you have any problems or questions, please feel free to contact us at training@lithespeed.com.

Is there a separate exam to get the certification?

For the Certified Scrum Master and Leading SAFe classes, there is. After the class, you will have a set window to take the exam: an online multiple choice exam that can be taken from anywhere.

Is there an additional fee for the exams?

No, the cost of the exam is included in our course fee for the following classes: Certified ScrumMaster and Leading SAFe. Any retake exam fees will not be covered by LitheSpeed.

How does the Certified Scrum Master exam work?

The material provided in class will be what you need to do the exam, and additional resources will also be made available to you. After completing your CSM course, you’ll receive an email from the Scrum Alliance that includes a link to the Scrum Alliance website and instructions for creating your profile, which will enable you to do the self-evaluation. More details are available on the Scrum Alliance page.

How can I print out my certificate from the Certified Scrum Master Training course I’ve taken?

You need to login to your Scrum Alliance account, where you can print the certificate from your dashboard.

  1. Upon login into your Scrum Alliance account, click on the Dashboard link displayed on the
    top right of the page.
  2. Under Actions click on “Print Certificate”.
  3. Click on which certificate you would like to print out.

How do I get a receipt?

Upon registration to one of our classes, you will receive a confirmation email from RegOnline. You can obtain a receipt by following the below instructions:

  1. Click on the link labeled “Click Here” displayed on the top of your confirmation email. This will open your detailed registration record.
  2. Scroll down on your registration record page and under Documents you will find a link to
    your receipt.

How do I claim PDUs for the class?

Please follow the steps listed here. Please contact PMI if you have further questions.

How do I claim SEUs?

Please see the information listed on Scrum Alliance.

Can I retake the tests if I score poorly?

The CSM test has a passing score of 24 out of 35 questions. You will have two attempts within 90
days after you receive your welcome email to pass the test. After two attempts or 90 days, you will be charged $25 for each additional attempt. Making the first attempt at the exam after the 90 day window will be considered an additional attempt and will incur a $25 fee (not covered by LitheSpeed). Click here to visit Scrum Alliance FAQs

If you do not pass the Leading SAFe exam retakes are $50 and can be taken 45 days or more after the previous exam.

What is LitheSpeed’s inclement weather policy?

In case of inclement weather, LitheSpeed follows the Federal Government guidelines. If the Federal Government is closed, all scheduled training for the day will be cancelled and all registered students will be rescheduled to the next training session – please visit lithespeed.com for all upcoming Herndon classes and contact us to make this transfer. When conditions require closings or delays, up to date information can be found at the following radio and TV stations:

  • WMAL 630 AM
  • WTOP 1500 AM and 103.5 FM
  • WINC 92.5 FM
  • WTOP 103.5 FM and 103.9 FMTV
  • WRC TV 4
  • FOX TV 5
  • WJLA TV 7
  • WUSA TV 9
  • News Channel 8

Should you have any questions or concerns, please do not hesitate to reach out to us at training@lithespeed.com.

What is LitheSpeed’s policy if the company itself cancels training?

If a class is cancelled due to Instructor emergencies or low enrollment, those registered for the class will receive a full refund for the class fee. LitheSpeed is not responsible for reimbursing travel costs or other fees.

Scrum Alliance FAQs

Read FAQs from the Scrum Alliance for questions on Certified Scrum Master certification and retaking the CSM exam.  Click here to visit Scrum Alliance FAQs.