FAQs and Policies

Frequently Asked Questions

LitheSpeed, LLC is certified to operate by the State Council of Higher Education for Virginia (SCHEV).

Contact us for our 2020-2021 School Handbook.

Virtual Classes

We anticipate holding all 2020 classes live online.  We will continue to update our schedule with additional live online and in person options in 2021.

Scrum Alliance and Scaled Agile are allowing temporary delivery of virtual courses, and joining these courses online will allow you to take exams (if applicable) and earn certification.

If you have any questions, please email our team at training@lithespeed.com

Policies

Admission and Entrance Requirements

Admission and Entrance Requirements

Students may enroll for LitheSpeed courses if they are over the age of 17. This data field will be verified in our system by requesting the date of birth for each registrant.

Most students participating in LitheSpeed training have at least one year of professional experience in their industry. While the programs of study are applicable to all industries, most students have a background in software development, testing, business analysis, product or project management, or a business field. If you do not have one year of professional experience and would like to discuss whether LitheSpeed training is right for you, please contact us at training@lithespeed.com.

Student’s Right to Cancel - Cancellation Policy & Registration Fee

LitheSpeed courses include a $100 nonrefundable registration fee. If you cancel your registration anytime prior to the course start, you will receive a full refund minus this $100 fee.

Three-Day Cancellation: An applicant who provides written notice of cancellation within three (3) business day, excluding weekends and holidays, of executing the enrollment agreement is entitled to a refund of all monies paid, excluding a $100 non-refundable registration fee.

Other Cancellations: Following the cancellation period, a student applicant may cancel his enrollment agreement, by written notice, at any time prior to the first class day of the session for which the application was made. An application requesting cancellation more than three (3) days after executing the enrollment agreement and making an initial payment, but prior to the first day of class is entitled to a refund of all monies paid, less a maximum tuition fee of 15% of the stated cost of the course or $100, whichever is less.

Refund Policy

All fees and payments with the exception of the non-refundable registration fee of $100 shall be refunded if the student is not admitted, does not enroll in the school, does not begin the program or course, withdraws prior to the start of the program, or is dismissed prior to the start of the program.

Tuition refunds after the program begins will be determined as follows:

Proportion of Total Program Taught by Withdrawal Date – – – – Tuition Refund
Less than 25% – – – – 75% of program cost
25% up to but less than 50% – – – – 50% of program cost
50% up to but less than 75% – – – – 25% of program cost
75% or more – – – – No Refund

Class Cancellation by LitheSpeed

We reserve the right to cancel a class at any time based on insufficient enrollment, lack of instructor availability or other contingency. Class cancellation notice will be given via email, and students will be given an option to attend a different training course or receive a full refund. Every effort will be made to avoid cancellations.

Discounts & Financial Aid

LitheSpeed does not offer financial aid. Loans and scholarships are not available.

Training discounts are taken off the standard registration price and cannot be combined.

We offer a 25% off training discount to those who are unemployed and facing hardship. If you are currently unemployed, please email info@lithespeed.com with your name, the training you are interested in, and one supporting document that helps to explain your situation. Please note there are a limited number of these discounts available, and applying for a discount does not guarantee approval.

LitheSpeed also grants discounts for early registration and groups of three or more. Group discount amounts are off standard registration pricing. ($50 off early bird for 3-4 people, and 25% off for 5+ people) – For multiple attendees from one organization. Email training@lithespeed.com to request a group discount.

Only one discount will be granted per person. You may be asked for additional information and or supporting documentation in order to obtain any discount. Discounts are granted at the sole discretion of LitheSpeed on a per course basis and can be denied for any reason.

Discounts are granted at the sole discretion of LitheSpeed on a per course basis and can be denied for any reason.

**Training discounts which have been won can only be applied to the standard base price for any class.

**The terms, conditions and pricing specified in this section are for training sessions offered by LitheSpeed in the United States. We offer also sessions with partners, including Xebia in Amsterdam and Softkey in South Florida. Pricing and discount rules vary for these partner events. When you choose a partner event you will be transferred to their site where more information is available.

Newsletter

As a training attendee, we add your contact information to our newsletter distribution list to provide you with event and promotions updates. We do not share your information with any third party other than the certifying body of your certification class if applicable.

Should you want to remove yourself from any distribution list, you may do so at anytime by clicking unsubscribe on the bottom of a LitheSpeed email. You may also contact us at info@lithespeed.com or +1(703)745-9125 at any time to be removed from LitheSpeed mailing lists.

Class Video Recording and Photography

From time to time we will be recording segments from our training classes to post to our blog or website. If you have any questions or concerns about your privacy, please let us know. Similarly, we’ll inform you when we plan to take photos during the training or consulting sessions. If you do not want a photo with you in it to be used for uses such as for our marketing materials and website, please inform the instructor.

Illness Policy

For in person/onsite courses: As our training creates a space for agilists to share and learn together in an enclosed training space, we are taking measures to avoid spreading illness.  If you feel sick or have come in contact with someone sick, we would be glad to transfer you to another course date free of charge.  

Our operations team and trainers are taking the following steps to maintain a healthy environment:
Continuous cleaning and sanitizing of group training spaces
Hand washing supplies and sanitizer available at all times in classes
Offering flexible transfer options to alternate class dates for those who are ill or have come in contact with someone who has been ill (See our Illness policy below)
Posting notice of health reminders in all classes
Providing additional virtual training options when possible

Because the health and safety of our trainers, trainees and staff are of paramount importance, LitheSpeed has adopted the following policies:
Please do not attend a LitheSpeed training program if you exhibit any flu-like symptoms.
Please do not attend a LitheSpeed training program if, within the 15 day period prior to your class, you have reason to believe that someone you had contact with were themselves in contact with a person diagnosed with COVID-19.
Please do not attend a LitheSpeed training program if, within the 15 day period prior to your class, you had contact (were in the same room) with any person exhibiting flu-like symptoms.
If you become unwell during any LitheSpeed training session, please immediately leave the training session and thereafter keep LitheSpeed informed about your condition.
Because of the risk involved, LitheSpeed reserves the right to send anyone home who exhibits one or more flu-like symptoms. If you have a non-communicable condition that exhibits flu-like symptoms please provide LitheSpeed with prior notice of this preexisting condition (including reasonable documentation) so that we can provide an assurance to other students/trainers that we are maintaining a safe training environment.

Inclement Weather

In case of inclement weather, LitheSpeed follows the Federal Government guidelines for cancellation. Check the OPM site here for the current status. If the Federal Government is closed, all scheduled training for the day will be cancelled and all registered students will be rescheduled to the next training session. We do not follow the OPM 2-hour delay. When the Federal Government announces a 2-hour inclement weather delay, our class will still start on time. The class will only be cancelled for the day if the government is officially closed.

Scrum Alliance Privacy Policy

If you are taking a Scrum Alliance certification class with us, we share your name and email address with the Scrum Alliance so they can process your exam (if applicable) and certification. Please review the Scrum Alliance privacy policy here.

Grievance Policy

LitheSpeed, LLC has established a grievance process which applies to academic and non-academic student grievances, including student complaints of unlawful discrimination or unfair treatment.

If you are a student who has a grievance, it is your responsibility to follow the procedures listed below.

Student Complaint Procedures
Contact the school directly in writing:
If the complaint regards class materials, attendance, or examination, the student must contact the instructor on or before the last day of the following session.
If this concerns an administrative matter, contact training@lithespeed.com within 10 calendar days of identifying the issue.

After receiving the complaint:
A school administrator must notify the student in writing of the condition of the appeal within 10 calendar days after receiving the initial complaint.
If the matter is not resolved to the mutual satisfaction of both parties, it may be elevated to the next level. At this point, it becomes a “grievance,” as the complaint resolution process has not engendered a mutually satisfactory end to the complaint.

Student Grievance Procedures
To file a formal grievance in writing, the student must email training@lithespeed.com with the subject line “Grievance” with full grievance details, including course name, date(s) and instructor(s) as applicable in the email body.
The LitheSpeed senior leadership team will meet within 10 calendar days to discuss the grievance and resolutions.
After the meeting, the student will be notified in writing within 10 calendar days of the team’s recommendation for resolution.

If LitheSpeed does not resolve the complaint to the student’s satisfaction, the student may contact staff at SCHEV as a last resort. SCHEV contact information is below:

The State Council of Higher Education for Virginia (SCHEV)
James Monroe Building 10th Floor
101 N. 14th Street
Richmond, VA 23219
Tel: (804) 225-2600 Fax: (804) 225-2604
SCHEV.edu

Students will not be subjected to adverse or unfair actions by any school officials as a result of initiating a complaint.

FAQs

Is there a separate exam to get the certification?

For the Certified Scrum Master and SAFe classes, there is. After the class, you will have a set window to take the exam: an online multiple choice exam that can be taken from anywhere.

Is there an additional fee for the exams?

No, the cost of the exam is included in our course fee. Any retake exam fees will not be covered by LitheSpeed.

How does the Certified Scrum Master exam work?

The material provided in class will be what you need to do the exam, and additional resources will also be made available to you. After completing your CSM course, you’ll receive an email from the Scrum Alliance that includes a link to the Scrum Alliance website and instructions for creating your profile, which will enable you to do the self-evaluation. More details are available on the Scrum Alliance page.

How can I print out my certificate from the Certified Scrum Master Training course I’ve taken?

You need to login to your Scrum Alliance account, where you can print the certificate from your dashboard.

  1. Upon login into your Scrum Alliance account, click on the Dashboard link displayed on the
    top right of the page.
  2. Under Actions click on “Print Certificate”.
  3. Click on which certificate you would like to print out.

How do I claim PDUs for the class?

Please follow the steps listed here. Please contact PMI if you have further questions.

What is LitheSpeed’s inclement weather policy?

In case of inclement weather, LitheSpeed follows the Federal Government guidelines. If the Federal Government is closed, all scheduled training for the day will be cancelled and all registered students will be rescheduled to the next training session – please visit lithespeed.com for all upcoming Herndon classes and contact us to make this transfer. When conditions require closings or delays, up to date information can be found at the following radio and TV stations:

  • RADIO
  • WMAL 630 AM
  • WTOP 1500 AM and 103.5 FM
  • WINC 92.5 FM
  • WTOP 103.5 FM and 103.9 FMTV
  • WRC TV 4
  • FOX TV 5
  • WJLA TV 7
  • WUSA TV 9
  • News Channel 8

Should you have any questions or concerns, please do not hesitate to reach out to us at training@lithespeed.com.

What is LitheSpeed’s policy if the company itself cancels training?

If a class is cancelled due to Instructor emergencies or low enrollment, those registered for the class will receive a full refund for the class fee. LitheSpeed is not responsible for reimbursing travel costs or other fees.